Frequently asked questions
How to make a purchase?
Simply add the chosen products to your chart by using the button ''Add to cart,'' followed by clicking the button ''checkout'' where you can enter the delivery information. If you're not good at shopping online you can simply create a list of chosen products and sent it to us email@example.com.
The product I chose is not in stock. When will it be available?
For better information about delivery times simply send us a link redirecting to the chosen product to firstname.lastname@example.org.
Which courier will deliver my order?
Your order will get delivered by your local post service.
What are the shipping costs?
Postage and packaging are 4.90 €.
If I place an order today when can I expect the shipment?
If you place your order before 16.00 it will get shipped out on the same day and delivered v in 5-7 days.
How can I check on my order?
If you listed your phone number among delivery information, our courier will send you an informative text message when the package is shipped. If you want detailed information about your order, you can write to us at email@example.com.
What happens if I'm not at home for delivery?
If the shipping attempt is unsuccessful, GLS will inform you via email or a text message which contains a link redirecting you to the FlexDelivery app which offers different shipping options and allows the users to pick an option which suits them the best.
How does the delivery of my order happen?
1st step: Delivery information
Optishield.eu will receive your order, prepare the package and forward delivery information to GLS – including your email or phone number which enables a flexible package delivery. GLS will later use email or text messaging to inform the customer about the delivery time frame and the amount they have to pay.
2nd step: Information about estimated delivery time
Once the courier scans the package to be delivered, their system automatically sends out a 2nd notification which involves an estimated delivery time frame. The message includes the courier number and the number of customer support department.
3rd step: Delivery options
If the delivery was unsuccessful, GLS will inform you via email or a text message which includes a link that redirects you to FlexDelivery, which offers different delivery options.
The customer can choose the most suited option:
o Same address delivery on a different date
o New address delivery
o Delivery to GLS ParcelShop
o Pick up at a GLS depo
o Authorization for package delivery without a customer signature
o Rejection of delivery
Which payment options do you offer?
Optishield.eu offers the following payment options:
o payments through Paypal
o credit card payments
o payment via cash or card upon delivery by our courier
Can I get an official invoice issued to my company?
Of course! On the 2nd step of the checkout enter your company details and we will include an original invoice in your package.
I have a promotional discount coupon. How can I use it or where can I enter it?
That's really simple! One purchase allows you to use once coupon which you can do by entering the code provided into the 2nd step of the checkout process.
Do I need to register to place an order?
Registration is not needed as it only takes a few minutes. Place the chosen items into your shopping cart and continue to checkout where you can choose the payment method and enter your delivery information. Once the order is finished you will receive a confirmation email to the address you provided.
Can I edit an order once it's already finalized?
Our goal is to ship as fast as possible but we will do everything that we cane to successfully edit an order that wasn't shipped yet.
What can I do if I received a wrong item, there are items missing from my order or an item is defected?
At optishield.eu the customer is always number one, but sometimes an error happens which we're sorry about. Contact our customer support team at firstname.lastname@example.org, which is always happy to help you with any issues with your order.
I am not completely satisfied with the item I ordered, how can I make a replacement?
We know that first impressions are created once you hold the item in your hands so we offer a 44-day satisfaction warranty which allows you to replace products you're not satisfied with. You can ship those products back to us and include the reason for returning the items as well as the items you'd like to receive as a replacement. Also, include your order invoice. Our address is listed on the said invoice.
Do you offer any loyalty cards for the loyal customers?
Sadly we don't offer cards but you can expect o loyalty club in the near future.
I didn't find an answer to my question, what can I do?
If you have any additional questions you can write to us at email@example.com we wil be happy to help you.Seveda! Na tretjem koraku košarice izberite možnost za vpis podatkov podjetja in originalni račun bomo dodali v paket.